Services & Policies

About Us
Events Partner is a leading furniture rental provider of premium modern furniture rental used in events & exhibitions industry in Singapore since 2011. Lovers of good furniture design made to create a lasting impression, we offer modern & exquisite event furniture rental from acclaimed designers around the world, providing quality furnishings for events ranging from parties, special events, corporate meetings, weddings, festivals, conferences, trade shows & exhibitions. Wide contemporary styles of event furniture rental to choose, hiring the right design can create an effective way to relay vision and message into a unique, memorable event that will impact clients, customers and societies. With a team of experienced personnel, commitment to clients and an ever-growing inventory, we provide furniture hire for all events, from entry levels to mega-scale events, providing only the best experiences for your event.

BizSafe Level 3 & Associate Member of SACEOS
The Workplace Safety and Health (WSH) Policy is implemented in September 2011 as a compulsory requirement for all industry in Singapore as by the Government of Singapore. Committed to ensuring the safety and health of its members and employees, we are awarded with BizSafe Level 3 No.E17264. Events Partner is also an Associate Member of SACEOS, a leading MICE association to enhance Singapore’s position as a premier global hub for the industry, find out more here.

ISO 9001:2015 GIC Certification
Events Partner focus on having a good quality management system in place. We are the only event furniture rental company in Singapore with ISO 9001:2015 GIC Certification Number: 744471

SAFEEVENT ISO Certification – COVID19
Events Partner is certified with TR84 SafeEvent ISO Certification by Intertek & SACEOS, making us the only Furniture Rental Supplier in Singapore to attain the following & to ensure the safety for our valued clients, stakeholders & employees.

Trademark
To provide quality service to our clients and protection of some of our in-house designs, we are Trademark certified with Registration no. 40201819236R & 40201819235V

Sustainability & Circular Economy Club
From 2020, in our effort to Go Green & contribute to reducing wastage, we implemented sustainable efforts in our daily operations. By reducing documents needed to be mail via email & using coreless recyclable plastic film wrap (does not use cardboard core), we save around 50 trees from being cut yearly & recycle plastic waste.

A member of the Circular Economy Club, an organization that focus on alternative for the “Take, Make, Consume & Dispose” Mindset to help reduce wastage and improve economies around the world.

Furniture Hire
As Furniture Hire Specialists, Events Partner supplies top of the range designer replica furniture for hire. We provide everything from corporate sofa settings popular in conferences & exhibitions to funky and unique furniture hire for your wedding, party or private events.

For more on latest furnishings we have to offer, do check out under Catalogue Tab for New Products or you may choose to download our brochures via the Download Tab.

Q: Customization /Bespoke Hire / Sourcing of products not on your website?
A: No worries! We are continuously looking to expand our hire inventory! Kindly email to sales@eventspartner.com.sg with pictures, dimensions and drawings if applicable on what you may require and we will do our best to fabricate or source that right furnishing for you. Please note that for customization, ample time is required to be fabricated to ensure quality of the finished product.

Sticker Customization On Illuminated Series Furniture
We provide sticker customization can be branded on our illuminated furniture!

Be it cutout or direct pasting, by placing artwork, company or event logos, this extra effort can help create an effective way to relay vision and messages that will impact clients, consumers and increase your return of investment. For sticker customization on furniture needs, kindly email to sales@eventspartner.com.sg with images, Adobe Illustrator or Photoshop files.

Space Planning & Styling
We assist Individuals, Events Planners, Organizations and Companies with the right furnishings to style their venue spaces.

Lovers of good furniture designs made to create a lasting impression, we all love those gorgeous aesthetics. We go crazy as we study floor plans, highlight colour themes, choose designs and select the appropriate furnishings that will compliment and make your event a exquisite and stylish one.

• For events of 250pax & below, the 1st Drawing will have a service fee charge of SGD $50 before GST with 1 free revision. Subsequent revision will have a service fee charge of SGD $25 before GST.

• For events above 250pax, kindly contact us at sales@eventspartner.com.sg for us to assist you.

Distribution – Illuminated Series
Events Partner Pte. Ltd. is distributor of the Illuminated Series of furniture.
The Illuminated Series are polyethylene-made furniture that is characterized by its use of light-emitting diode (LED) light and design, making it ideal for usage in both indoor & outdoor spaces. Popular application of the Illuminated Series can be used almost anywhere from hotels & entertainment areas such as bars & clubs, commercial facilities & outdoors with unlimited versatility in colour and usage.

Made through means of rotational molding, the Illuminated Series hold some impressive features as below;
• Environmentally friendly PE material that is nontoxic
• Durability: break & impact proof through normal daily handling as compared to conventional furniture
• Long service life compared to conventional furniture
• Lightweight compare to conventional furniture
• Portable through means of using rechargeable lithium battery
• Built-in RGG LED 16 Lightning Colour & 4 Fixed Effects control via a remote control

For interested parties who wish to purchase or supply the Illuminated Series, kindly contact us sales@eventspartner.com.sg for further enquiries.

Commercial Projects & Installation
Events Partner now supports commercial projects of all scale by providing product knowledge, cost analysis & suitable recommendations based on our client’s needs.

We specialize in the following areas;

• Tables & Chairs for Restaurant, Cafe, Hotels & Bars, Spaces & Venues
• Customized Furniture
• Illuminated Furniture

Feel to contact us if you have any enquiries via sales@eventspartner.com.sg we will be glad to assist you.

CLEARANCE SALE
In our commitment to reduce waste and harm through means of reuse, reduce & recycle, Events Partner release some of its beloved used designer replica furniture for sale to the mass from time to time.

For those who love gorgeous replica designer furniture but stuck with a tight budget, purchasing a CLEARANCE SALE furniture may prove to be an effective way to reducing cost and also doing good for our planet!

All CLEARANCE SALE furniture are kept at its best conservation conditions but may be still subjected to wear and tear which will be priced accordingly. Depending on the condition, discount of 25% to 75% may be applied on the sale of the product which helps to provide substantial savings compare to purchasing a new piece.

For more on CLEARANCE SALE furniture available, visit us at Carousell or kindly email to sales@eventspartner.com.sg for assistance!

Terms & Conditions
* Please note Events Partner reserved the rights to amend the above mentioned policies without prior notice.

*With Immediate Effect from 01 Jan 2023, please see the following changes;

Hire;
• Events Partner provide short term furniture hire based on 1-3 days or 4-6 days in Singapore.
• Events Partner also provide long term furniture rental that are more than 6 days, kindly contact us at sales@eventspartner.com.sg for further details.
• Rental pricing is based on consecutive rental days and cannot be applied on separate alternative dates.
• Furniture hire will be subjected availability based on the requested date of delivery and collection.
• Any furniture reservation will be effective upon acceptance/endorsement of the order via e-mail / whatsapp.

• Event Furniture provided by us are kept to the best condition possible, however please note these are rental items and cannot be compared to the condition of a new item.
• Events Partner reserve the rights not to proceed with delivery and/or installation upon non-fulfillment of the payment schedule & have the rights to request or repossess the furnishings, which reasonable cost in such repossession shall be billed to the Hirer / Customer and/or the Company.
• Events Partner reserves the rights to impose an interest of 5% per month on all outstanding accounts not settled in accordance to terms.
• Please note furniture hire does not include transportation charges & Goods Service Tax (GST). For details on transportation charges, kindly check under Delivery Charges.

For international orders on exhibition/events held in Singapore, Goods Service Tax (GST) may not apply . Kindly email to sales@eventspartner.com.sg for further details.

*Please be advised that as part of the GST hike implementation by the Singapore Government, the GST rate for all invoices issued will be revised from 7% to 8% for 1st Jan 2023 & 9% for 1st Jan 2024. This will go into effect 1st January 2023. You can refer to the article here for more details.

Handling;
• The Hirer is solely responsible for the furniture used for its intended purpose throughout the usage period.
• Any possible defects of the furniture shall be checked & acknowledge by Events Partner and The Hirer before commencement of the hire.
• The Hirer is require to review and handle furniture hired from Events Partner with proper care in accordance with any safety or operations instructions provided by us.
• The Hirer may only affix/attached items to the furniture hired with prior approval from Events Partner that does not damage the integrity of the furniture.
• Any delay/cost arising from damages and loss of furniture hired caused by The Hirer’s negligence shall be borne by The Hirer. All furniture should also be returned in clean and working condition after usage.
• Lost/damaged furniture may be subjected to lost recovery of up to 300% of the rented value.

• For requests to shift items that do not belong to Events Partner, there will be NO liability if damages are incurred; Manpower services shall be chargeable if required.

Cancellation
• In the event of a cancellation due to unforeseen circumstances, please see the following cancellation policies;

• Small Orders – for orders below SGD$5,000.00 or less;
From date of order confirmation – 30% cancellation charges of total bill
Date of delivery / sent onsite – 100% cancellation charges of total bill

• For Large Orders & Conference Scale Orders – for orders above SGD $5,000.00 & above;
From date of order confirmation – 30% cancellation charges of total bill
2 weeks before date of delivery – 50% cancellation charges of total bill
1 week before date of delivery – 70% cancellation charges of total bill
5 days or less before date of delivery / sent onsite – 100% cancellation charges of total bill

• Please note for fabricated/bespoke items, there will be no cancellation and Hirer is to borne the full amount payable.

Exchange / Swap Policy For Orders Not Delivered

• This policy is solely only for orders that have not been delivered onsite and a lead time of 72 hours before the delivery date & shall not apply for items that has been onsite which would be deem fully chargeable at 100%.
• In the event of a order has been placed but due to change on requirements or designs, a 20% Exchange / Swap fee of the hiring cost will be charged due to blockage of hiring period & operational cost to switch the following items out.

Liability
• In any circumstances beyond reasonable control, Events Partner Pte. Ltd shall not be liable for any personal injury/death/loss or damages whatsoever resulted from the improper usage of the furniture.
• Events Partner Pte. Ltd will not be liable for any indirect losses which happen as a result of the main loss or damage and which are not foreseeable by The Hirer and us, including but not limited to loss of income or revenue; business; profits or contracts; anticipated savings or data, however arising and whether caused by tort (including negligence), breach of contract or otherwise.
• Nothing in Terms & Conditions shall be construed so as to exclude & limit the liability for death / personal injury caused by any act / negligence of Events Partner Pte. Ltd.

*With Immediate Effect from 01 Jan 2023, please see the following updated cost of fees due to rising operational costs. Events Partner is committed to continuing providing only the best of its services for our valued clients.

*Any changes of the delivery timing should be made at least 24 hrs before the event date, any last minute changes shall be strictly subjected to logistics availability and may not be entertained to ensure fairness to other parties.

• GPS Tracking – Events Partner’s fleet are all GPS tracked to ensure smooth delivery.
• Q: What are the delivery/transportation charges & why the fees?
• A: The fees consist of our professional crew which will help to assemble, clean & place the furnishing according to your layout plan with quality equipment. Also you are insured against any damages that incur during the transportation process if the logistics is handled by us compared to external parties.
• A: Delivery Fee Charges below are as of the following below;

• Delivery Time	Vehicle Type	Pricing based on Setup / Teardown Per Trip Before GST
  During Office Hours (Mon to Sat) 9am – 6pm	14ft 24ft	$65 $130
  After Office Hours (Mon to Sat) 6pm-12am & 5am to 9am Sun & P.H 5am-12am	14ft 24ft	$130 $260
  Night Shift Hours (Mon to Sun & PH) 12am-5am	14ft 24ft	$195 $390

• *For requests to shift items that do not belong to Events Partner, there will be NO liability if damages are incurred; Manpower services shall be chargeable if required.
• *Transportation Charges in table does not include GST, personnel & vehicles passes fees if applicable for tradeshows/fairs & exhibitions, Hirer is to provide the passes or shall be charge accordingly, please contact sales@eventspartner.com.sg for further clarification.
• *For tradeshows/fairs & exhibitions, for multiple booth requirements, additional fees for manpower & transportation may apply, please contact sales@eventspartner.com.sg for clarification.
• *Additional charges maybe applicable subjected to restrictions imposed by the venues.
• *For conferences/large-scale events valued SGD$10,000.00 & above, delivery charges shall differ from table as shown above due to scale of furnishing, manpower and vehicles required; please contact at sales@eventspartner.com.sg for clarification.

Self Collect / Return Matters

• Q: I’m able to arrange my own transportation, am I able to self collect and return in this case?
• A: Yes that is totally fine with us! Just let us know your requirements and we would be glad to assist!
• A: Do note however in the event of any damages resulted from your end, replacement charges will be charged accordingly.

• • Q: What is the available payment methods?
  • A:Events Partner accepts Paynow, Bank transfer & Creditcard. Please send the Paynow/bank slip to us once done for proof of payment. Payments should be made via the following as shown below;

  • MODE OF PAYMENT
    Full payment via PayNow / Bank transfer or Creditcard	Full payment via bank transfer latest 7 days before event	Full credit payment via PayPal latest 7 days before event	Terms limited to Corporate Account Holders

• For cheque payments, kindly note all cheque should be crossed A/C payee only and made payable to: Events Partner Pte. Ltd, cheques to be given 3 days before event.

• For bank transfers, kindly email to sales@eventspartner.com.sg for assistance.

• We accept Mastercard/Visa credit payment via PayPal, kindly contact us via sales@eventspartner.com.sg for further details.

• We now accept PayNow, please key in UEN no:201025028N and email/send us the screenshot once done.

Privacy Policy
• Events Partner Pte. Ltd. is committed to ensuring that all transacted information on our site is secure. Suitable physical, electronic and managerial procedures are in place to prevent unauthorized access or disclosure. Information collected will be in accordance to the Law of the Personal Data Protection Act 2012 and stored on a secured platform that shall not be used for anything other than internal usage or authorized promotions. If you have any questions or comments, kindly contact us.

Intellectual Property & Copyrights Act

• Events Partner is a modern event furniture rental company based in Singapore. Some of the furnishings that are not designed by Events Partner and are available for hire are replica products not manufactured or approved by, or affiliated with, the original designers, manufacturers or distributors including Herman Miller, Charles or Ray Eames, Knoll, Fritz Hansen, Verner Panton, B&B Italia, Tolix, Kartell or Xavier Pauchard.

• The information provided by Events Partner / Events Partner Pte Ltd in connection with the Site (the “Content”) is the property of and/or proprietary to Events Partner. Events Partner hereby grants you a limited, nonexclusive, nontransferable, and non-sub-license right and license, solely for your personal or internal business use to use the Site and the services provided. You may not resell, license, or otherwise redistribute the Content or Services without direct authorization from Events Partner. Nothing contained herein shall be construed as conferring to you, by implication or otherwise, any license or right under any copyright, patent, trademark, or other proprietary right of Events Partner. The Content may be provided to Events Partner by third parties and by governmental and/or regulatory agencies, and while Events Partner takes commercially reasonable steps to verify the validity of such data, it makes no representation or warranty with respect to the accuracy, currency, or completeness of such third party data.

• Restrictions & Indemnification: You warrant that you will not use the Site to conduct or engage in unlawful activities; to violate any law or regulation; or to violate or infringe upon the rights of Events Partner, or any third party, including without limitation, contractual rights, intellectual property rights, and privacy rights. You agree to defend, indemnify, and hold harmless Events Partner’s directors, employees, agents, assigns, and license from any and all claims, demands, liability, judgments, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to your use of the Site, the Content, or the Services or any breach of any warranty, representation, covenant, or agreement made by you in these Terms of Use.

• Force Majeure: Events Partner’s failure to maintain the Site and/or provide the Content or Services as a result of conditions beyond its control such as, but not limited to, war, strikes, fires, floods, acts of God, governmental restrictions, power failures, natural disasters, acts of terrorism, or damage or destruction of any network facilities or servers, shall not be deemed a breach of these Terms of Use.

FAQ
Q: Where do I go to see the latest furnishings online?
A: You can now view the latest in our furniture under the Catalogue Tab. Do visit us from time to time as we update our website frequently!

Q: Where do I go to download the PDF Catalogues?
A: You can download our catalogue via the following link here.

Q: How Do I use the Autoquote System™ ?
A: The New Autoquote System™ is designed to provide a quick quote is less than a minute, giving you fast information to plan for your event with experience similar to shopping online. To learn how to use it, you can watch the following video here.

Q: Why do you not provide order confirmation/processing through the website?
A: Events Partner is committed in providing quality customer service. To ensure that all details are obtain smoothly & no omission are left out. This helps to reduce unnecessary hassle of refunds, errors and mistakes made in the event you click or provide the information wrongly!

Q: Is my personal information safe when I submit online?
A: Yes! All information kept with us is confident, you can find out more details by checking out the Legal & Privacy Policy.

Q: What are the payment methods you except?
A: We accept cash, cheque, bank transfers, credit payments via PayPal and PayNow. For more details, please check under Payment Methods.